Term and Conditions

Our website is designed to help you create magical celebrations with our wide range of party decorations and supplies. When using our site, you agree to:

• Provide accurate and current information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and not engage in any activities that may harm our business or other users

We reserve the right to terminate accounts, remove content, or cancel orders at our discretion if we believe these terms have been violated.

Decorations Shop offers a variety of celebration products including:

• Accessories, Animatronics, and Annual Events supplies
• Bags & Boxes, Balloon Accessories, Equipment, and Balloons
• Banners, Banquet Plates, and Beverage Napkins
• Cake & Baking Accessories, Cake Toppers, and Cards
• Ceiling & Wall Decorations, Centrepieces, and Christmas items
• Colour-themed items, Confetti, and Costumes

We strive to provide accurate product descriptions and images. However, slight variations in color or design may occur due to screen settings and product batches. If a product does not match its description, you may return it following our Returns Policy.

When you place an order through our website:

• You are offering to purchase products at the listed prices
• We will send an order confirmation email acknowledging receipt of your order
• Acceptance of your order occurs when we dispatch the products
• We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product information, or suspected fraudulent activity

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at the time of order placement. By providing payment information, you represent that you have the right to use the payment method.

We ship globally, excluding parts of Asia and some remote regions. Our shipping options include:

• Standard Shipping (A$12.95): Shipped via DHL or FedEx, typically arriving within 10-15 business days after leaving our warehouse
• Free Shipping: Available on orders over A$50, shipped via EMS, with delivery typically within 15-25 business days after shipment

Please allow 1-2 business days for order processing. Delivery times are estimates and may be affected by factors beyond our control such as customs processing or seasonal demand.

Risk of loss or damage to products passes to you upon delivery. You are responsible for inspecting products upon receipt and notifying us of any issues within a reasonable time.

We want you to be thrilled with your purchases. Our returns policy allows returns and exchanges for most items within 15 days of receipt, provided items are unused, in original packaging, and in the same condition as received.

Non-returnable items include:

• Confetti (once opened)
• Banquet Plates & Beverage Napkins (for hygiene reasons)
• Balloons (if package has been opened)
• Costumes (if hygiene seal is broken)
• Personalised or Custom-Made Items
• All sale items

To initiate a return or exchange, email [email protected] within 15 days of receipt with your order number and product details. We will provide a Returns Authorisation number and instructions. Original shipping fees are non-refundable.

All content on this website, including text, graphics, logos, images, and product designs, is the property of Decorations Shop or our suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

When you submit content to us (such as product reviews or custom design requests), you grant us a non-exclusive, royalty-free, perpetual license to use that content for business purposes.

Decorations Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website
• Any other matter relating to our services

Our maximum liability to you for any claim related to our products or services shall not exceed the purchase price of the products in question.

As a user of our website and customer of our products, you agree to:

• Provide accurate and complete information when creating an account and placing orders
• Review all order details carefully before completing purchases
• Use products only for their intended purposes and in accordance with any provided instructions
• Comply with all applicable laws and regulations regarding the use of our products
• Pay all applicable fees and charges in a timely manner
• Notify us promptly of any issues with products or services

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms or your use of our website shall be resolved in the courts of Canberra, Australia.

We encourage you to contact us first at [email protected] with any concerns before pursuing other remedies.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

Thank you for choosing Decorations Shop to help make your celebrations magical! 🎉