Shipping & Returns

At Decorations Shop, we’re dedicated to making your celebrations magical from start to finish. We want you to be absolutely thrilled with your decorations and party supplies. Our straightforward shipping and returns policies are designed to give you peace of mind, so you can focus on creating unforgettable moments.

Shipping Policy

We ship our joy-spreading products globally, excluding parts of Asia and a few remote regions. Our goal is to get your party supplies to you safely and efficiently.

Order Processing

Please allow 1-2 business days for us to carefully pick, pack, and prepare your order for shipment. We handle every decoration with care!

Shipping Methods & Times

We offer two convenient shipping options to suit your needs:

• Standard Shipping (A$12.95): Shipped via trusted carriers like DHL or FedEx. Your order will typically arrive within 10-15 business days after it leaves our warehouse.
• Free Shipping: Available on orders over A$50! Shipped via EMS. Please allow 15-25 business days for delivery after shipment.

Please note that these timeframes are estimates and may be affected by factors outside our control, such as customs processing or seasonal demand.

Returns & Exchanges Policy

We stand behind the quality of our products. If your celebration plans change or something isn’t quite right, we’re here to help with a hassle-free returns process.

Our Return Policy

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible, your item must be unused, in its original packaging, and in the same condition that you received it.

How to Initiate a Return or Exchange

Just follow these simple steps:

1. Contact Us: Within 15 days of receipt, email our friendly team at [email protected] with your order number and details about the product you wish to return or exchange.
2. Wait for Instructions: We’ll respond within 2 business days with a Returns Authorisation number and instructions on where to send your item. Please do not send items back without this authorisation.
3. Ship the Item: Securely pack the item(s) in its original packaging and mail it to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it reaches our warehouse.
4. Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.

Refund Timelines and Methods

Upon approval of your return:

• Timeline: Refunds will be processed within 5-7 business days after we receive the returned item.
• Method: Your refund will be issued to the original method of payment used at checkout (Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account—this is outside of our control.
• Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Happy Celebrating! 🎉