At Decorations Shop, we’re committed to making your celebrations magical. We stand behind the quality of our decorations and party supplies. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process.

Our Return Policy

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Please Note: Due to the nature of certain products, we cannot accept returns or exchanges on the following items:
  • Confetti (once opened, it cannot be resold)
  • Banquet Plates & Beverage Napkins (hygiene reasons)
  • Balloons (if the package has been opened)
  • Costumes (if the hygiene seal is broken)
  • Personalised or Custom-Made Items (including custom Cake Toppers, Banners, and Cards)
All sale items are final sale and cannot be returned or exchanged.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Within 15 days of receipt, email us at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with a Returns Authorisation number and instructions on where to send your item. Please do not send items back without this authorisation.
  3. Ship the Item: Securely pack the item(s) in its original packaging and mail it to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.
  4. Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.

Refund Timelines and Methods

Upon approval of your return:

  • Timeline: Refunds will be processed within 5-7 business days after we receive the returned item.
  • Method: Your refund will be issued to the original method of payment used at checkout (Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account—this is outside of our control.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Return Request Email Template

To make the process even easier, you can use the template below to request a return or exchange.

Subject: Return/Exchange Request – Order #[Your Order Number]

Email: [email protected]


Hello Decorations Shop Team,

I would like to request a [return/exchange] for an item from my recent order.

Order Number: [Your Order Number]

Product Name(s): [Name of the product(s)]

Reason for Return/Exchange: [Please provide a brief reason]

I have read and understand the Returns & Exchanges policy.

Thank you for your assistance.

Best regards,

[Your Full Name]

Questions?

We’re always here to help make your experience joyful. If you have any questions about returning an item to our shop, please don’t hesitate to contact our friendly team at [email protected].

Happy Celebrating!

The Decorations Shop Team